FAQs

General Information

Inicio 23 is a professional jewelry brand with an exceptional corporate culture. Inicio 23's mission is to craft high-end jewelry, ensuring that everyone can enjoy high-quality pieces they love.

Buying From Inicio 23

With the rise in popularity of our brand, there has been an increase in counterfeit websites falsely offering Inicio 23 jewelry. For genuine authenticity, we urge you to exclusively purchase from inicior23.com, the officially authorized retailer of authentic Inicio 23 jewelry and accessories.

Do You Ship Worldwide?

At the moment, inicio does not ship worldwide. But in the very near future and as we expand and grow Inicio23 . This will be a definite possibility

Warranty On The Moissanite Diamonds

Each purchase from Inicio 23 includes a comprehensive limited lifelong warranty, protecting against any stone damage and changes in color, clarity, or brilliance. Please be aware that physical damage to the stone is not included under this warranty.

Why Is My Credit Card Not Going Through?

Make sure your billing address matches the one your bank has to avoid transaction rejections

Tracking Your Order

Once your order has been dispatched, you will receive a email with a tracking number for your reference.

Certificates Of Authenticity

Each piece of our Moissanite jewelry is accompanied by a Certificate of Authenticity, which not only provides detailed information about your item's color, cut, and clarity but also includes a registration number linked to the certification.

Cleaning Your Jewelry

Repeated contact with sweat and common household products like soap, chlorine, and hairspray can gradually dull the shine of gemstone surfaces. To uphold their brilliance, it's advisable to clean them regularly. Employing a toothbrush along with either ammonia or plain white vinegar can effectively rejuvenate your jewelry, ensuring it retains its fresh appearance over time.

Can I Return My Jewelery?

We provide a 14-day money-back guarantee to bolster your confidence when shopping with us. Should you find yourself unsatisfied with your purchase, simply return it within 14 days, provided it remains undamaged, unworn, still in saleable condition and still in its original packaging, for an exchange or refund. For more information on our refund process, please consult our 'Refund Policy.'